When will books ship?
Most books should be ready to start shipping by the end of February, as PF1 and PF2 books are being printed locally and Mechanical Monsters 5E is scheduled to arrive in port on February 12 and be delivered to us a week or two later after passing customs.
The exception to this is Alien Bestiary 5E, which will be printed after Lunar New Year celebrations conclude in Hong Kong and will be shipped to us after that, so we expect to receive those books by April or May.
Last updated: February 08, 2024 21:00
What happens if I need to change my address?
You can change your address manually in Backerkit. If we have already locked addresses and you need to change your address later, contact us by email at [email protected].
Last updated: February 08, 2024 21:01
What if my books are damaged in shipment?
Please take a photo of the damage to the books, any damage to the packaging, and the mailing label on the outside of the box and email them as attachments to us at [email protected]. This will enable us to make any claims necessary for damages while we send you replacement copies of your books.
Last updated: February 08, 2024 21:02
What if I want to get VTT files for multiple systems?
Some of the VTT options require you to select which VTT system you want to purchase. If you want more than one VTT, email us directly at [email protected] and we can set that up.
Last updated: February 08, 2024 21:03
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.